POLICIES AT THE BERNERSHOP
SHIPPING POLICY
How It Works
All items will generate shipping costs based on the size & weight of the items you are buying. The BernerShop will package your items and send via Royal Mail within 48 hours of your order ( excluding weekends).
Items lost or damaged in transit must be reported to the Shop Manager ASAP
If you would like to collect your items in person at one of the many, many dog shows that take place over each year then please get in touch before you complete your checkout. If we are at that same dog show then we would be happy to hand you your items in person with no carriage cost.
RETURNS
The Small Print
As the BernerShop is run solely for the benefit of the Bernese Mountain Dog Club of Great Britain then any returns must be agreed with the Shop Manager before they will be accepted. We normally will attempt to exchange your item for another ( as long as it in stock) before agreeing to a refund.
OUR PRIVACY POLICY
Your Data is Secure
the BernerShop Privacy Policy
Our contact details
Name: Michelle Copeland
Phone Number:07595631327
E-mail:Shop@Bernese.Co.Uk
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details, including address & delivery address ( if different))
Email and telephone number
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Cart/ checkout information
Orders
Invoices
We use the information that you have given us in order to fulfill your purchases , orders, invoices and enquiries.
We may share this information with our main associated club -Bernese Mountain Dog Club of Great Britain
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting shop@bernese.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep essential information that you have provided via the BernerShop forever. We dispose of any unecessary information after your contact/ transaction by deleting these digitally. Management of the online BernerShop is via a password protected laptop with further encripted password access to WIX e-commerce account/ dashboard.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at shop@bernese.co.uk, 07595631327 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at shop@Bernese.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk